Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Devizes | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Devizes is a GPhC registered online pharmacy weight loss clinic serving patients in Devizes and surrounding areas. As a data controller, we are responsible for your personal information and handle it with the utmost care and confidentiality.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, allergies, weight, BMI, and other clinical details relevant to your weight loss treatment.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and website usage data collected when you visit our website.

How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations.
To dispense and dispatch prescribed medications safely. Orders are typically delivered within 1 working day once approved by our pharmacist.
To maintain accurate medical records and ensure continuity of care.
To communicate with you regarding your treatment, orders, and any clinical follow-up.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To process payments and manage your account securely.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare (special category data processed under Article 9 UK GDPR).

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly.
Analytics cookies: Help us understand site usage and improve our services. These are only placed with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Prescribing partners: Registered prescribers involved in your clinical assessment and treatment plan.
Delivery providers: Courier services used to dispatch your medication securely.
Payment processors: Secure, compliant third-party payment providers to handle transactions.
Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other authorities.
IT and software providers: Systems that support our clinical and operational functions, all bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years from the date of your last contact with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems and access is restricted to authorised staff only.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your privacy rights, please get in touch:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.