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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Devizes

Pharmacy Weight Loss Devizes | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By registering or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Devizes is a GPhC-registered online pharmacy weight loss clinic based in Devizes, Wiltshire, UK (GPhC No. 9012511). We provide clinically supervised weight management services, including the supply of prescription and non-prescription weight loss treatments to eligible patients.

2. Eligibility

Our services are available to individuals who:

We reserve the right to decline or discontinue treatment at any time if we determine it is not clinically appropriate for you. Providing false or misleading information may result in immediate termination of your account and referral to relevant authorities where necessary.

3. Prescriptions

All prescription medicines supplied by us are issued only following a clinical assessment by a qualified prescriber. Prescriptions are valid only for the patient named and must not be shared or transferred.

We retain the right to refuse to dispense any prescription where clinical concerns arise or where there is doubt over the suitability of the medication for the patient. Our pharmacist will review every order before dispatch. You will be notified if your order cannot be fulfilled.

Prescription treatments are dispensed in accordance with UK law and GPhC standards of practice.

4. Payment

Payment is required in full at the point of order. We accept major debit and credit cards. All transactions are processed securely via encrypted payment systems.

Prices are displayed inclusive of VAT where applicable. We reserve the right to amend pricing at any time, though changes will not affect orders already confirmed.

We do not store full card details on our systems. In the event of a payment dispute, please contact us directly before initiating a chargeback with your bank.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Deliveries are made via a tracked courier service to your specified UK address.

We are not responsible for delays caused by the courier, incorrect address details provided by you, or circumstances beyond our control. If your order does not arrive within the expected timeframe, please contact us and we will investigate promptly.

Medications requiring refrigeration will be dispatched with appropriate insulated packaging. It is your responsibility to store all medications as directed on the label and patient information leaflet.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us as soon as possible. Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds due to UK medicines regulations.

If your medication arrives damaged or there has been an error on our part, please contact us within 48 hours of receipt. We will investigate and, where appropriate, arrange a replacement or refund.

Consultation fees, where applicable, are non-refundable once a clinical assessment has been completed.

7. Medical Disclaimer

The information provided on our platform is for informational purposes only and does not constitute medical advice. Our services are not a substitute for professional medical care. You should consult your GP or a qualified healthcare professional if you have concerns about your health.

We are not liable for any adverse effects arising from failure to disclose accurate medical information during your consultation. Always read the patient information leaflet supplied with your medication.

8. Data and Privacy

We process your personal and medical data in accordance with the UK GDPR and Data Protection Act 2018. Your data is used solely to provide and improve our services. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Devizes via the details provided on our website. We are committed to resolving any concerns promptly and professionally.